Conditions of booking
The hiring contract is between the hirer and the owner of the property for which the booking is made and incorporates conditions 1 - 20 set out below. Three Rivers Cottages act only as hiring agents for the owners and act as stake holders for the deposits.
An attempt is made to cater for all requirements and a varied selection of properties is offered. These range from 5 star to 3 star properties and the rents quoted give some indication of the standard and position. We have endeavoured to give a fair description in our brochure and our website but our staff are always ready to discuss any particular properties in more detail.
- In all properties linen will either be provided or available to hire. This will be clearly stated for each property.
- Most weekly bookings commence on a Friday or Saturday. Tenancies normally commence at 3.00pm unless otherwise stated on the particulars, and terminate at 10.00am on the day of departure.
- All properties are professionally cleaned on departure. However, tenants are responsible for leaving the accommodation as they found it on arrival i.e.crockery and cutlery are washed up and placed back in cupboards and rubbish must be disposed of when vacating the property.
- PETS. It is clearly indicated in the particulars of each property whether or not pets are allowed. This must be strictly adhered to. Owners reserve the right to terminate the hire without notice and without refund in case of a breach of this condition.
- Three Rivers Cottages primarily book FAMILY PARTIES only. However, couples are accepted at our discretion and we reserve the right to decline bookings from large/single sex parties e.g. Hen or Stag.
- Neither the property owner nor the letting agent can be held responsible for any accident, loss or damage which may be sustained by any hirer, member of his party, or visitor, or their property however caused.
- A 25% deposit is required at the time of booking (for Priority Bookings see Condition 8), and must be sent to us with a completed booking form. Once we have accepted the booking, the applicant is liable for the balance of rent, which must be sent to our Office eight clear weeks before your holiday commences, whereupon we will advise you as to where your key may be collected. In the absence of payment not being received by this date, we reserve the right to cancel the holiday and all deposits previously paid may be forfeited. All reservations made eight weeks before the commencement of the holiday shall be paid in full.
- Priority Bookings - existing tenants can re-book the same property (calendar dates) in which they stayed this year within 6 days of arrival at the property by forwarding a full deposit (see conditions 7).
- In the event that you have to cancel your holiday, we provide insurance cover which is included in the price of your holiday. Details can be found opposite.
- All cancellations must be notified immediately by telephone and then confirmed in writing within 24 hours. If the cancellation is not for one of the reasons covered, the hirer remains, as stated in paragraph 7 above, responsible for the full rent. At our discretion it may be necessary to discount the price of a holiday to secure a booking. If following a cancellation we are able to re-let the property, then we will refund an amount equal to the rent we were able to receive by re-letting less an administration fee of £30.
- Breakages/Damage should be 1. reported 2. replaced or paid for as soon as possible.
- The maximum number of persons allowed at the property is clearly stated, this must not be exceeded. Owners reserve the right to terminate the hire without notice and without refund in case of a breach of this condition.
- Our offices are open daily from 9.00 am to 5.00 pm, and on Saturdays from 9.00 am to 4.00 pm (excluding certain Bank Holidays), (Christmas Day, Boxing Day & New Year.)
- Availability. The booking is made on the understanding that the Holiday Home will be placed at your disposal on the date stated. If this should not be possible through circumstances not under the control of the owner or hiring agent (e.g. Fire, Theft, Damage, Death or Illness) then it cannot be guaranteed that an alternative Holiday Home will be provided, although every effort will be made to assist in this respect. If unsuccessful your deposit/rent will be returned in full, but you will have no claim against the owner or agent.
- Complaints not reported within 72 hours of occupation of the holiday home, and subsequently confirmed by letter to Three Rivers Cottages cannot be entertained. It is regretted that no correspondence can be entered into in the case of complaints made upon departure or after you return home, when it will surely be appreciated that it is quite impossible for the problems to be corrected or effectively investigated.
- No rebates will be paid by Three Rivers Cottages or the property owner for mechanical or electrical failure of any kind. Every effort shall be made to effect repair.
- VAT is applicable and the rents quoted include VAT at the current rate when the brochure went to print.
- In the interests of continued improvement the owners reserve the right to alter or delete amenities or facilities either advertised or previously available without prior notice.
- While the representations contained in advertising matter are made in good faith, neither they or any oral representation by employees or representatives of Three Rivers Cottages will create liability on Three Rivers Cottages and they do not form a part of this agreement.
- The property owner or any owner approved agent shall be allowed access to the accommodation at any reasonable time during the holiday to deal with complaints, repairs etc and to verify at certain times that the property is being used in accordance with the terms and conditions already agreed to. As a condition of booking, you agree and acknowledge that all and any personal data you provide to us, whether on the booking form or otherwise may be forwarded to the owner.
Cancellations
Unlike hotels, our properties cannot rely on casual callers to fill last minute vacancies left by cancelled bookings. Therefore, as you have seen from our Conditions of Booking, you, as the hirer, are responsible for the full rental of your holiday property even if, for some unforeseen reason, you are unable to take your property.
From our experience, we realise that such things as illness, death or accident can cause cancellations which are beyond anybody’s control.
THE CONDITIONS FOR CANCELLATIONS ARE AS FOLLOWS:
a) Serious illness of the Tenant or any other member of his party as listed on the Booking Form.
b) Serious accident to Tenant or any other member of his party as listed on the Booking Form.
c) Death of Tenant or any member listed.
d) Maternity but see exclusions below.
The insurance does not cover circumstances where any member of the party is subject to:
a) Pre-existing medical conditions - any ongoing condition which has or will require medical treatment including consultation or advice within the last 12 months.
b) Travelling or acting against medical advice.
c) Awaiting results of tests or medical investigations.
d) Being on a hospital waiting list for treatment.
e) Having received a terminal prognosis.
f) Pregnancy, where the pregnancy will exceed 26 weeks by the return date of the holiday.
g) Illness, subject to the above, accident or death of any person not a member of the listed party other than an immediate family member.
h) Posting away / abroad.
i) Redundancy.
For a cancellation to be acceptable under the scheme it must:
a) Be notified to us by telephone immediately and confirmed in writing within 24 hours.
b) Supported in due course by doctor's certificate (at the expense of the hirer) / death certificate as appropriate.
c) Be notified prior to the start of the holiday.
d) If the holiday has already commenced, then a reduction of 15% per day will be applied to the amount refunded for each day or part thereof that the tenant has occupied the property.
All members of the hirer's party must be listed on the Booking Form.
IMPORTANT NOTICE. Please also refer to paragraph 10 above “Conditions of Booking” which also cover cancellations.
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